Complaints handling

Anything you believe ReptoState has done wrong, missed, or mis-handled. This includes: incorrect rental distributions, delayed withdrawals, charges you did not authorise, KYC rejections you disagree with, conduct of a partner or agent, or any other concern.

Two ways, in order of preference:

1. Email {{ FOUNDER: complaints_email }} with your name, account email, a clear description, and any supporting screenshots or transaction IDs.
2. Phone / WhatsApp {{ FOUNDER: complaints_phone }} during working hours. We will follow up in writing.

• First acknowledgement within {{ FOUNDER: first_response_hours }} hours.
• Full resolution or written explanation within {{ FOUNDER: full_resolution_days }} working days. If we need longer, we will tell you why and give a new target.
• You will be assigned a single point of contact until your complaint is closed.

If you remain unhappy with our response, you may escalate to an external body. The relevant authority for ReptoState is: {{ FOUNDER: ombudsman_contact }}.

Escalation does not waive your right to pursue any other legal remedy under Pakistani law.

We keep a written record of every complaint, the response, and the outcome. These records are reviewed quarterly to identify recurring issues and improve the platform.