Refund policy

If you have reserved blocks but the funds have not yet been allocated (i.e. the SPV has not yet recorded your share), you may cancel the reservation and receive a full refund within 5 working days.

Once your blocks have been allocated and recorded on the SPV cap table, they cannot be refunded. To exit, you must sell them on the secondary marketplace (subject to lock-in and price-band rules) when it is available.

If ReptoState has made a clear processing or accounting error (e.g. wrong block count allocated, duplicate charge), we will issue a full or partial refund as appropriate within 7 working days of confirming the error.

If your account is compromised and unauthorised transactions are confirmed, we will work to recover the funds and refund where possible. Refunds in fraud cases depend on the recoverability of the funds and the timeliness of your report.

Platform fees already deducted are non-refundable except in cases of confirmed ReptoState error.

Email support@reptostate.com with your account email, transaction reference, and the reason for the refund request. We aim to respond within 3 working days.